WORK AT ECHO

Available Positions

Position: Volunteer Outreach Coordinator

Reports to: President/CEO

FLSA Status: Non-Exempt $16 per hour

Hours: Part time 30 hours, Monday – Friday 12-6, with occasional weekend and evening hours

Date: September 11, 2018

 

Make a difference!

ECHO, the El Camino Homeless Organization, was a grassroots idea 17 years ago that has grown into a multi-faceted, effective response to San Luis Obispo’s homeless population’s needs.  In addition to providing a safe and secure overnight shelter where community volunteers serve as many as 80 dinners every night, ECHO also provides case management and job skills assistance.  Staff and the many volunteers who make it all work are a dedicated force, and ready to move the organization into an even more comprehensive and effective conduit to more permanent security for the community’s homeless citizens.  Based in Atascadero, ECHO is a non-profit, tax exempt organization.

 Essential Duties & Responsibilities

ECHO is now looking for a Volunteer Outreach Coordinator.This position fills an important role in managing a large volunteer pool for many positions throughout the shelter.This position is also responsible for the recruitment and retention of volunteers through outreach activities.

Implement a volunteer program that specifically engages high-value volunteers, particularly specialized/skilled volunteers, including the preparation of position descriptions, assessments and training programs to continually enhance ECHO’s capacity to deliver effective and appropriate services.

Enhance recruitment of community members as volunteers utilizing social media and community education opportunities to strengthen the community partnership. Conduct outreach activities necessary to maintain a volunteer base including recruitment events, speaking at religious and civic organization meetings; placing ads for volunteers on social media channels and volunteer websites and coordinating with local schools and community service programs.

 Develop business partnerships that provide material and volunteer support for ECHO.

Regularly assess organizational needs for volunteer services and develop a system to train, support, motivate and reward volunteers within the ECHO organization and in the community.

Screen applications to best match applicant’s abilities and interests to volunteer opportunities; solicit applications to suit particular tasks, as needed.

Conduct general introduction/orientations for new volunteers and serve as the liaison to the President/CEO.

Initiate monthly/quarterly volunteer meetings for support, in-service training, problem solving, and motivation amongst volunteers.

Support regular in-service training as needed to support the skills and qualifications of ECHO volunteers.                                                                                                                                                                              

During the dinner service, from 4-6pm, serve side-by-side with volunteers during their shifts to provide guidance, to better understand the clients’ needs, and to improve the value of services provided.

Identify and assess volunteer needs to achieve retention.

Build sustainable relationships and trust with volunteers through open and interactive communication.

Handle volunteer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.

Keep records of volunteer interactions, manage volunteer accounts, track hours, and compile impact reports.

Follow communication procedures, guidelines and policies.

Other Duties and Responsibilities

Take the extra mile to engage volunteers.

Develop business partnerships that provide material and volunteer support for ECHO.

Document volunteer hours and services.

Act as admin for ECHO’s volunteer management system, VolunteerHub. Compile the monthly volunteer calendars and assist volunteers in using the program.

 Write a monthly report for the President/CEO and board on the volunteer activities. Write social media posts, newsletter articles and bulletin notices.

 Assist with general reception duties such as greeting visitors, answering the phones, etc. as back up to the Administration and Program Manager.  

 Other Duties and Responsibilities as assigned by the President/CEO.

Knowledge, Skills, Talents & Abilities

The Volunteer Outreach Coordinator is a full-time position and requires working in the community, networking and developing resources that support for the mission of the organization to develop the utilization of volunteers. This position also requires excellent social and business skills from someone who can professionally represent ECHO on many fronts – donors, grantors, media, potential volunteers, other non-profits, and the public. The candidate must have:

 Excellent communication (oral and written) skills.

 Proficiency with Microsoft Office programs (Word, Excel, Publisher), and social media platforms including Facebook, Instagram, Twitter.

 Ability to work independently and in a team environment, while managing multiple tasks.

 Excellent presentation skills.

 Willingness to adjust to changing priorities.

 Good interpersonal skills.

 Ability and willingness to work with all kinds of people including ECHO clients and guests who are homeless.

 Education and/or Experience

Bachelor Degree or equivalent in job experience and education.

Experience working with non-profits in program, fundraising and development, and volunteer relations.

 Certificates, Licenses, Registrations

Must possess a valid California Driver’s License.

Must have a reliable vehicle, clean driving record, and proof of insurance.

Must be willing to travel throughout San Luis Obispo County.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; door to indoor facilities often kept open, so warm clothing is required. Noise level varies from quiet office environment to very noisy shelter and dining hall.

Job Title:  Shelter and Case Manager

Department:  Client Services

Supervisor: Lead Case Manager

FLSA Status: Non-Exempt

Hours: Full-time, Monday – Friday, 10:30am - 7pm, with occasional weekend hours

Date: 2018

Make a difference!

ECHO, the El Camino Homeless Organization, was a grassroots idea 17 years ago that has grown into a multi-faceted, effective response to San Luis Obispo’s homeless population’s needs.  In addition to providing a safe and secure overnight shelter where community volunteers serve as many as 80 dinners every night, ECHO also provides case management and job skills assistance.  Staff and the many volunteers who make it all work are a dedicated force, and ready to move the organization into an even more comprehensive and effective conduit to more permanent security for the community’s homeless citizens.  Based in Atascadero, ECHO is a non-profit, tax exempt organization.

Job Overview

The Shelter and Case Manager oversees the day-to-day operation of the shelter. Additionally, they provide information, referral and case management; make decisions and act on behalf of the client, coordinating services for those who need permanent housing, health care, financial help and/or job training, all supporting their move to self-sufficiency.

Essential Duties & Responsibilities

Opens shelter daily and oversees general operation of the shelter.

Ensure that everyone who has been at the shelter for at least five days is personally interviewed, assessed, and begins case management.

Complete intakes and makes assessments of client needs.

Supports Lead Case Manager to develop individualized case plans with long-term and short-term goals and objectives.

Monitor compliance with goals through regular contact.

Maintain a file and completes all paperwork in a timely manner

Enforce rules and regulations for ECHO clients. 

Participate in weekly staff meetings and client services team meetings.

Participate in weekly client services review meeting, to review the status of each client currently being case-managed, so that shelter management, client services and other county-based agencies are aware of their current status at ECHO.

Other Duties and Responsibilities

Onsite contact for outdoor monitors, property management, safety and shelter maintenance

Tracks and maintains the number of nightly meals provided, the number of overnight clients and visitors to our shower program.

As needed:

Provide funds to clients for various purposes. Each case is considered on its own merit and often includes such things as: Rental assistance, transportation needs, phone time and child care considerations.

Assist clients schedule and attend various meetings: DSS, SSI, SSDI appointments, doctors' appointments and Section 8 orientation meetings.

Assist clients in corresponding to various agencies and/or organizations via: Assist in completing forms, faxing related documents, emailing necessary documents and information and phone contacts.

Responds to telephone messages, requests, inquiries, and routes accordingly.

Maintain an appointment calendar.

Knowledge, Skills, Talents, & Abilities

Fluency in and effective interpersonal, verbal and written communication skills.

Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging.

Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.  

Able to maintain privacy and confidentiality of guests and clients.

Ability to work flexible schedules and/or be on-call for holidays, evenings and weekends.

Knowledge of universal precautions and what constitutes a medical or situational emergency.

Understanding of mandated reporting laws.

Ability to be flexible and work as a team player.

Mastery of Office Suite.

Education and/or Experience

College degree or high school diploma/GED, depending on experience.

Minimum of one to two years’ experience in health and human services.

 

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee often is required to stand and walk, including stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.

 

Work Environment         

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; door to indoor facilities often kept open, so warm clothing is required when working at night. The Admin Offices are located upstairs, with only stairway access. Noise level varies from quiet office environment to very noisy shelter and dining hall.

 

 

 

 

How To Apply

Please send cover letter, resume and three letters of reference when applying. 
No calls or drop ins, please email all info to
Wendy Lewis: 
wlewis@echoshelter.org

Thank you for applying, we look forward to speaking with you soon.